Privacy Policy and Cookies

At our Brazil eVisa website and service platform, we explain clearly how personal information is collected, used, and shared. "Personal information" refers to any information that can identify an individual, whether alone or together with other data.

Your personal information is used only for the purposes described in this Privacy Policy, and we apply measures to protect user data. By accessing or using our website, portal, or platform, you accept this Privacy Policy and its terms.

Categories of Personal Information We Collect

For Brazil eVisa-related services, our website, portal, and platform may collect the following categories of personal data:

Information Submitted by Applicants

To enable government authorities to approve or reject a Brazil visa request, we must gather applicant data and forward it to the relevant authorities. Applicants submit this information through our online application form.

This information may include full name, address, date of birth, travel itinerary details (including locations, dates, and times), and passport information. In certain cases, highly sensitive data may also be collected, including gender, ethnicity, religion or beliefs, health and sexual health details, criminal background, family background, and genetic data.

Supporting Documents We May Request

Where necessary for visa processing, we may ask applicants to provide supporting documents. These may include identification documents, passports, residence cards, birth certificates, bank statements, invitation letters, and parental authorization letters for minors.

Device and Usage Information

We collect technical information about devices used to access our website, portal, or platform, including computers, mobile phones, and tablets. This may include IP address, browser type, operating system, and location data. We also collect usage data, such as how often users visit and how much time they spend on the site.

How We Use Your Personal Information

We use collected information to deliver and manage our specialized visa-related services. Personal information may be used for the following purposes:

Process Your Application

Applicant data entered in our online form is used to process visa requests and is shared with the relevant authorities so they can decide whether to approve or deny the application.

Communicate With You

We use your information to reply to emails, address requests, answer questions, and send updates on your visa application status.

Improve Our Services

We analyze collected data through appropriate tools to improve user experience, website performance, and service quality.

Comply With the Law

Personal information may be disclosed where required to comply with applicable laws, regulations, legal proceedings, investigations, or audits.

Other purposes: Data may also be used to verify compliance with our Terms and Conditions and Cookie Policy, strengthen security controls, and help prevent fraud.

How Your Personal Information Is Shared

We do not share your personal information with third parties except in the following circumstances:

With governments: We share application information and supporting documents with government authorities so they can process and decide visa requests.
With third-party service providers: We engage service providers for specific operations, including payment processing, advertising support, email handling, and user-behavior analysis. Only the information required for those services is shared.
With our affiliate companies: As part of a global business structure, we may share information with affiliate entities and transfer data across our internal offices.
For legal purposes: We may disclose personal information when required by applicable law or regulation, including rules that apply inside or outside the user's country of residence.

Our website, portal, or platform may also disclose personal information to comply with legal procedures, respond to requests from public authorities and officials, enforce our Terms and Conditions or policies, protect our operations and those of our affiliates, protect our rights, privacy, and safety, pursue legal remedies, or limit potential civil liability.

Managing and Deleting Your Personal Information

You may contact us at any time to request deletion of your personal information. You may also request an electronic copy of the personal information we hold about you.

Security and Personal Data Retention

Personal information is stored on secure servers protected by passwords, firewalls, and physical safeguards. We apply high-security protocols to reduce risks of loss, theft, misuse, or unauthorized alteration of personal data. Personal data is retained for three years and then deleted automatically. Our retention process is aligned with applicable legal and regulatory requirements. Users acknowledge that information sent over the internet cannot be guaranteed as fully secure by our website, portal, or platform.

Changes to This Privacy Policy

Our website, portal, and platform may update this Privacy Policy without prior notice. Any revision becomes effective immediately when published.

Users are responsible for reviewing and understanding this Privacy Policy when purchasing products or services through our website, portal, or platform.

Third Party Websites: Our website, portal, and platform may include links to external websites that are not operated by us. We are not responsible for their privacy practices or policies. We recommend reviewing third-party privacy policies before sharing personal information.

Children's data: As stated in our Terms and Conditions, parents and legal guardians consent to our collection and use of minors' data when submitting that information through the online form. We use children's data only for visa processing and related services.

Who we are and how you can contact us: Our website, portal, and platform are operated by Ltd, a private company providing specialized online visa application, ETA, and travel document processing support. We assist travelers in obtaining visas and travel documentation from government authorities through professional guidance and support.